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How 1xbet ng Protects Your Personal Data

At 1xbet ng, every piece of information you share — from your account details to your payment activity through DANA, OVO, GoPay or QRIS — is handled under…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction data protectedRight to access your data anytimeData retention periods clearly definedContact our privacy team within 48 hours

Explore Lobby Read FAQ

What Data We Collect and Why

1xbet ng Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, date of birth, and the payment method you choose — whether that is DANA, OVO, GoPay or QRIS. We also log device identifiers and session data to keep your account secure and to

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detect unauthorised access. Transaction records tied to your chosen payment rail are retained for a period required by applicable financial regulations. All data processing depends on local law, and where local law permits, we may share anonymised, aggregated data with analytics partners who are contractually bound
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to confidentiality. You can withdraw consent for non-essential data use at any time by contacting us directly through your account settings or our privacy email channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Our Privacy Team Directly

Our privacy support team is reachable seven days a week, including from Yogyakarta and other regions across Indonesia. Whether you need to request a copy of your stored data, raise a concern about how your QRIS or GoPay transaction records are used, or ask us to delete specific data points, we respond within 48 hours of receiving your request through any of the channels below.

Team online

Privacy Email

Send a written data request or deletion instruction to our dedicated privacy inbox. We acknowledge all emails within 24 hours and resolve documented requests within 48 hours on business days.

Live Chat Support

Our live chat agents are available from 08:00 to 23:00 WIB daily. For privacy queries, they can raise an internal ticket directly with the data team on your behalf during that window.

In-Account Settings

Navigate to Account › Privacy in your 1xbet ng dashboard to download your data export, update consent preferences, or submit a data correction request without contacting support at all.

DATA HANDLING STANDARDS

How We Secure and Manage Your Information

Data security at 1xbet ng is not a checkbox — it is built into every layer of how your account operates, from the moment you log in to the moment a withdrawal…

End-to-End Encryption

All data you transmit — login credentials, payment details for DANA or OVO, and account preferences — travels over TLS 1.3 encrypted connections. Stored data is encrypted using AES-256 at the database level, making raw records unreadable without authorised decryption keys.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can reject non-essential cookies via the cookie banner shown on your first visit, and update that choice any time in Account › Privacy settings.

Account Security Controls

Two-factor authentication is available for all accounts. We log every login attempt with timestamp and device fingerprint. If an unrecognised device accesses your account, an automated alert is sent to your registered email within minutes of the event.

Data Retention Schedule

Active account data is held for the lifetime of your account plus 24 months after closure, where local law requires. Payment transaction logs linked to GoPay, QRIS or bank transfers are retained for the period mandated by applicable financial reporting rules in Indonesia.

Third-Party Sharing Limits

We do not sell your personal data. Where local law permits, we share only anonymised, aggregated usage statistics with our analytics providers under strict data processing agreements that prohibit re-identification or independent use of the data.

Your Right to Request Changes

You have the right to access, correct, export or request deletion of your personal data at any time. Submit a request via Account › Privacy or our privacy email. We confirm receipt within 24 hours and complete the action within 30 calendar days.

Your Privacy Policy Questions, Answered

The questions below cover what Indonesia account holders ask us most about how we handle personal data, payment records and account information. If your question is not listed here, reach us via live chat between 08:00 and 23:00 WIB or through our privacy email inbox.

We collect your name, email address, date of birth, and the payment details you register — such as your DANA wallet ID or OVO number. We also record device identifiers and IP addresses to protect your account from unauthorised access attempts.

Every payment transaction is logged with a timestamp, amount and payment rail identifier, then stored in an AES-256 encrypted database. These records are kept for the period required by applicable Indonesian financial regulations and are not accessible to third parties without your consent.

Yes. Navigate to Account › Privacy in your dashboard and select 'Export My Data'. You will receive a downloadable file within 30 calendar days. Alternatively, submit a written request to our privacy email and we will send it to your registered address.

Submit a deletion request through Account › Privacy or our privacy email. We confirm receipt within 24 hours. Deletion is completed within 30 days, subject to any retention obligations under local law for payment and identity records.

We do not sell your data. Where local law permits, anonymised and aggregated usage data may be shared with analytics providers under binding data processing agreements. Your individually identifiable information is never passed to unaffiliated third parties for marketing purposes.

Open Account › Privacy from your dashboard at any time to review and update your cookie and analytics consent choices. You can also decline non-essential cookies via the banner that appears on your first visit to 1xbetng.xyz.

Contact our privacy team immediately via the dedicated privacy email or through live chat available 08:00–23:00 WIB. We will acknowledge your concern within 24 hours and escalate it to our data protection officer for formal review and response.

How 1xbet ng Protects Your Personal Data

Reach Our Privacy Team Directly

Privacy Email

Live Chat Support

In-Account Settings

How We Secure and Manage Your Information

End-to-End Encryption

Cookie Transparency

Account Security Controls

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Request Changes

Your Privacy Policy Questions, Answered

01 What personal data does 1xbet ng collect when I open an account?

02 How are my DANA, OVO, GoPay and QRIS transaction records stored?

03 Can I request a copy of all data 1xbet ng holds about me?

04 How do I ask 1xbet ng to delete my personal data?

05 Does 1xbet ng share my data with any third parties?

06 How can I update my consent preferences for cookies and analytics?

07 Who do I contact if I believe my privacy rights have been breached?

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